I have come across a company that I would like to recommend called Global Response to outsource your call center. I have a friend that sells call center software and had mentioned this company to me.
They are a 3rd party provider of customer service, inbound/outbound calls, as well as technical support. He was impressed by their long list of well-known clients such as JCPenny, Crate and Barrel, GameStop, among many other retailers. Ocassionally I’ll have to call into Crate and Barrel and didn’t realize this was the company responsible for their customer service – good job. In this day and age, it’s hard to find good customer service, especially among retailers. Check out Global Response if you are in need of this service — www.globalresponse.com